Terms and Conditions

PLEASE READ CAREFULLY.

BY USING THE MEEM LIMO SERVICE, YOU SIGNIFY YOUR ACCEPTANCE OF THESE TERMS OF USE.

IF YOU DO NOT AGREE WITH ANY OF THE TERMS OF USE BELOW, PLEASE DO NOT USE OUR SERVICE. MeemLimo RESERVES THE RIGHT, AT ANY TIME, TO MODIFY, ALTER OR UPDATE THESE TERMS OF USE. YOU AGREE TO BE BOUND BY SUCH MODIFICATIONS, ALTERATIONS, OR UPDATES.

Reservations

We recommend that our clients reserve a car ahead of time (at no additional charge) to be guaranteed a car at the time of pick-up. We can provide you with a car at short notice by phone or online upon availability.

Modifications to Reservations

Modifications to reservations are typically regarded as creating new bookings. Therefore, the cancellation policy (as outlined in Ride Cancellation) applies to the originally scheduled ride. Meemlimo may initiate a compensation claim for the originally agreed-upon ride accordingly.

No-Shows

If you do not see your driver at a certain pick-up point do not leave before calling the dispatch office, at (844) 682-6336 we will direct you to your chauffeur. If you leave without calling you will be billed for the full price of the ride (or a no-show fee). If we do not hear from you, the driver will wait up to 30 minutes at regular pickups and up to 60 minutes at inside airport pickups after the scheduled pickup time. We will then try to reach you by calling you on your cell phone, your home phone, or your contact person’s phone depending on the nature of the pickup. If we do not get a response we will then release the car and you will be billed for a no-show which will be the Full Price of the ride (or a no-show fee) plus any waiting time charges. To authorize the driver to wait please call the office to authorize his wait. If we do not hear from you after the time frame, we will contact you again, if no contact is made you will get billed for the ride plus the waiting time. Therefore A “No Show” fee is equal to the trip cost plus the applicable wait time fee will be charged when the passenger fails to arrive at the designated location. If you cannot locate your Driver, Please call (844) 682-6336 to avoid a “No Show” fee.

Without Cancellation No-Show | Delay To The Client

Transfer Services: A ride is classified as a no-show if the Client or guest fails to appear without prior cancellation within 30 minutes of the agreed pickup time at the specified pickup location. In the case of a no-show, the entire ride fare must be settled, and additional charges for waiting time do not apply.

For airport or long-distance train station pickups, the ride is considered a no-show when the Client or passenger does not appear without prior cancellation within 60 minutes after the agreed pickup time, accounting for flight and train delays or earlier arrivals that result in a rescheduling of the original pickup time. In this scenario, the full ride fare is payable, with no additional charges for waiting time.

Hourly Bookings: A ride is considered a no-show if the Client or passenger fails to appear without prior cancellation once the booked hours have elapsed beyond the agreed pickup time at the specified pickup location. In the situation of a no-show, the entire ride fare must be settled.

For airport or long-distance train station pickups, the ride is classified as a no-show if the Client or passenger does not appear without prior cancellation after the booked hours have expired beyond the agreed pickup time, accounting for flight and train delays or earlier arrivals that result in a rescheduling of the original pickup time. In this situation, the full ride fare is payable.

Ride Cancellation

Cancellation for a transfer ride is at no cost if more than three hours are remaining before the scheduled pickup time within 5 boroughs of NYC and any other transfer ride from out-of-town up until 6 hours before the scheduled pickup time. However, if there are three hours or less before the agreed pickup time, the full price is payable. Cancellations can be done through our website when clients log in to their profile and call our office.

For hourly bookings, cancellation is free of charge when there are more than 12 hours left before the agreed pickup time. If there are 12 hours or less remaining before the agreed pickup time, the entire price must be settled. Cancellation requests can exclusively be processed through the cancellation feature within the Website when clients log in to their profile and call our office.

Delays

In exceptional circumstances, such as air traffic controller strikes or severe weather conditions, compensation can only be provided to a limited extent. This means that clients may need to accept longer waiting periods or last-minute cancellations.

Vehicle Class and Model Upgrades

Clients have the flexibility to select from various vehicle classes, including options like “Sedan” ”Premium Sedan” “SUV” “Sprinter” “Motor Coach” and “Mini Bus” for their Ride Request.

Please Note: The vehicle images displayed on the meemlimo website are provided for illustrative purposes only. They do not guarantee access to a specific vehicle model within the chosen vehicle category, and regional variations may occur.

Depending on availability, the possibility of upgrading from the “Sedan” vehicle class to a higher category, such as “SUV” or “Premium Sedan,” at no additional cost to the Client, is subject to availability.

Transport Safety and Consequences

The price stated in the Booking Confirmation includes the specified number of luggage pieces as indicated on the booking form. Additional or oversized luggage and the transportation of animals, which were not mentioned in the booking comments, may result in corresponding surcharges.

Meemlimo retains the right to decline the carriage of luggage and/or animals not previously agreed upon. This also pertains to animals that are not contained within an appropriate, securely closed transport container.

The necessity for child safety seats should be communicated by the Client through additional comments, specifying the number and ages of the children to be transported, along with the required type of seating.

Ride Options and Service Adjustments

Our Clients have the flexibility to select between transfer rides and hourly bookings for their Ride Requests. If, in line with the client or guest’s specific preferences, the actual Ride Request requires more effort than the initial request. Please be aware that additional effort may incur extra costs for the customized arrangement.

In the case of transfer services, the quoted price covers the journey from the starting point to the destination address. An extra fee, as per the current pricing structure, is applicable for each stopover along the direct route.

For hourly bookings, the trip must conclude within the municipal area of the pickup location, and it invariably commences at the confirmed pick-up time set during the booking process.

Passenger Conduct in the Vehicle

Throughout the entire journey, all passengers must adhere to the regulations outlined in the relevant Road Traffic Act, particularly those concerning seatbelt usage. Clients are expected to comply with any instructions provided by the TSP, who is responsible for ensuring a safe journey. Therefore, passengers are not allowed to open doors while the vehicle is in motion, throw objects from the vehicle, or protrude body parts from or shout from the vehicle.

Smoking is strictly prohibited within the passenger area of the vehicle. Clients or guests who disregard this policy are liable not only for the cost of vehicle cleaning but also for compensating any business losses incurred due to vehicle downtime.

While the consumption of food is discouraged, alcoholic beverages may only be consumed in the car with prior consent.

Damages Resulting From Your Act

MeemLimo will charge you the cost of cleaning the vehicle as a result of you or your authorized party Getting Sick in or damaging the vehicle. You also agree and acknowledge to pay all the related fees to get the vehicle back to its normal working condition.

If the vehicle is put out of commission due to damages resulting from your party you will be responsible for compensating MeemLimo for lost revenue until the vehicle is returned to service.

Credit Card Transactions

We take authorization for the full amount on the card to guarantee funds availability 72 hours before the scheduled ride, it may show as a “Pending” or “posted” if you check your credit card account statement online. The authorization amount may be higher than the expected charges in the event you decide to make additional stops or change your destination. We will then finalize the charges on your card after the trip has been completed. All receipts are sent by email.

We have a secure 128-bit SSL encrypted payment.

By submitting payment details you consent to the detection and storage of your IP address to help guard against credit card fraud.

Disputes

For corporate clients with established corporate accounts, all charges of the invoice will be considered correct and due upon receipt unless we receive an objection within 10 days from the invoice date. Copies of the vouchers under dispute should be faxed or mailed to us and the disputed charges or items should be indicated. All disputes initiated after the allowed time frame period will be considered final and non-refundable.

For individual accounts and personal profiles, all charges applied to the customer’s credit card will be considered correct unless we receive an objection within 15 days from the charge date in writing. All disputes initiated after the allowed time frame period will be considered final and non-refundable.

Collection Fees

You agree to pay all legal counseling fees, litigation fees, legal fees, costs, accounting fees, expenses, and disbursements for all actions taken before, during, and after the initiation of legal proceedings to collect payments due in cases of non-payment.

Rates Changes

MeemLimo can change the rates and any of the services, charges, costs, fees, and expenses at any time without prior notice.

Itemized Invoices

For corporate clients with established corporate accounts, Itemized invoices will be sent regularly as “Due upon receipt” at the end of each month.

Individual accounts personal profiles and itemized invoices are sent only when requested.

Point To Point Fare

Point-to-point service is calculated based on mileage and zones. This service is not for a set period, just the time needed to travel from point A to point B. If you need a vehicle for “X” hour(s) please reserve the hourly service.

Corporate accounts that meet the minimum usage requirements might be eligible for special discounts depending on volume. Check with an account sales representative for special pricing.

Hourly Rates

Packages of Vehicles are charged hourly. Certain hourly minimums and zone restrictions apply.

Hourly services provided have a 3-hour minimum outside Manhattan. Weekends and holidays may have a longer minimum hourly requirement, please call or email us to confirm. The hourly charge is calculated based on the time the vehicle is scheduled to pick up in the NYC 5 boroughs to when the vehicle drops off in the 5 boroughs. (If your pickup or drop-off destination is outside of New York City you may incur a travel time charge).

Nationwide trips: the clock will begin and end when the vehicle leaves/returns to the garage.

Prices vary by date and vehicle availability. For seasonal events such as graduations and weddings, be sure to reserve early.

Waiting Time

MeemLimo provides 30 minutes for domestic flights and International flights based on the reported flight arrival time for airport pickups only.

A 15-minute grace period is granted for all other pick-ups. After the grace period ends the charges will accrue from the original pick-up time. Waiting time will be charged in 1-minute increments after the grace period.

MeemLimo monitors all commercial domestic and international flights one hour before the driver is dispatched, billing starts after the grace period allowed from the official time the flight touches down. We are unable to monitor private flights. If you are flying on a private flight please notify us if there are any delays or changes to your itinerary.

Train station: train schedules can’t be monitored accurately, Therefore, billing begins at the scheduled pick-up time.

Baby Seats

MeemLimo recommends that parents get their baby seats however we can provide one for an additional charge for an exact charge please call the office at (844) 682-6336 or email us at [email protected].

Stops

Price per stop varies based on distance and location, please call us to request pricing. Courtesy stops, such as briefly leaving the vehicle to pick up coffee, a newspaper, or to mail a letter, do not incur extra charges. However, if longer stops or multiple stops are made you will be billed stop charges. Picking up additional passengers will also incur stop charges.

Tolls

All round trip tolls are billed to the customer depending on the route chosen. MeemLimo will charge for all round-trip tolls to and from the designated destination. MeemLimo only collects the tolls, We do not charge them.

Meet & Greet

Meet and Greet Airport Service is offered at an additional charge. parking and waiting time charges (if incurred) will be billed to your account or credit card. The driver will be instructed to meet the passenger by the baggage claim or the exit of customs with a sign that has his or her last name on it, the driver will then escort the passenger to the designated vehicle location (Assisting with the luggage). This package comes with a complimentary 60 minutes free for domestic flights and 60 minutes free for international flights from the arrival time.

Luggage

MeemLimo disclaims responsibility for any luggage damage or the items within the luggage. It is essential to adhere to guest/luggage capacity limits for safety. In cases of uncertainty, opting for a higher class is recommended, as chauffeurs may decline service when these limits are exceeded.

Parking

All parking fees and other airport regulatory fees are additional. We do not charge them, these fees go directly to the airport parking lots.

Holidays Surcharges

A holiday and Severe Weather surcharge may be applied to trips occurring on national/religious holidays or days with inclement weather.

Service Error

In the event of a vehicle breakdown or service Error, MeemLimo will make every attempt to provide a replacement vehicle (maybe through a 3rd party affiliate) that is equivalent to the original reservation. MeemLimo cannot be held liable for missed reservations/appointments due to a service error.