Terms and Conditions
PLEASE READ CAREFULLY.
BY USING OUR SERVICE ,YOU SIGNIFY YOUR ACCEPTANCE TO THESE TERMS OF USE.
IF YOU DO NOT AGREE WITH ANY OF THE TERMS OF USE BELOW, PLEASE DO NOT USE OUR SERVICE. MeemLimo RESERVES THE RIGHT, AT ANY TIME, TO MODIFY, ALTER OR UPDATE THESE TERMS OF USE. YOU AGREE TO BE BOUND BY SUCH MODIFICATIONS, ALTERATIONS OR UPDATES.
Reservations
We recommend that our clients reserve a car ahead of time (at no additional charge) to be guaranteed a car at the time of pick up. We can provide you with a car at short notice by phone or online upon availability.
No-Shows
If you do not see your driver at a certain pick-up point do not leave before calling the dispatch office, +1-844-682-6336 we will direct you to your chauffeur. If you leave without calling you will be billed for the full price of the ride (or a no-show fee). If we do not hear from you, the driver will wait up to 30 minutes at regular pickups and up to 60 minutes at inside airport pickups after the scheduled pickup time. We will then try to reach you by calling you at your cell phone, your home phone, or your contact person’s phone all depending on the nature of the pickup. If we do not get a response we will then release the car and you will be billed for a No Show which will be the Full Price of the ride (or a no show fee) plus any waiting time charges. To authorize the driver to wait please call the office to authorize his wait. If we do not hear from you after the time frame, we will contact you again, if no contact is made you will get billed for the ride plus the waiting time. Therefore A “No Show” fee is equal to the trip cost plus applicable wait time fee will be charged when the passenger fails to arrive at the designated location. If you cannot locate your Driver, Please call +1-844-682-6336 to avoid a “No Show” fee.
Damages Resulting From Your Act
MeemLimo will charge you the cost of cleaning the vehicle as a result of you or your authorized party Getting Sick in or damaging the vehicle. You also agree and acknowledge to pay all the related fees and charges to get the vehicle back to its normal working condition.
If the vehicle is put out of commission due to damages resulting from your party you will be responsible for compensating MeemLimo for lost revenue until the vehicle is returned to service.
Credit Card Transactions
We take an authorization for the full amount on the card to guarantee funds availability 72 hours prior to the scheduled ride, it may show as a “Pending” or “posted” if you check your credit card account statement online. The authorization amount may be higher than the expected charges in the event you decide to make additional stops or change your destination. We will then finalize the charges on your card after the trip has been completed. All receipts are sent by email.
We have a secure 128-bit SSL encrypted payment.
By submitting payment details you consent to the detection and storage of your IP address to help guard against credit card fraud.
Disputes
Corporate clients with established corporate accounts, all charges of the invoice will be considered correct and due upon receipt unless we receive an objection within 10 days from the invoice date. Copies of the vouchers under dispute should be faxed or mailed to us and the disputed charges or items should be indicated. All disputes initiated after the allowed time frame period will be considered final and non-refundable.
Individual accounts and personal profiles, all charges applied to the customer’s credit card will be considered correct unless we receive an objection within 15 days from the charge date in writing. All disputes initiated after the allowed time frame period will be considered final and non-refundable.
Collection Fees
You agree to pay all legal counseling fees, litigation fees, legal fees, costs, accounting fees, expenses and disbursements for all actions taken prior to, during and subsequent to the initiation of legal proceedings to collect payments due in cases of non-payment.
Rates Changes
MeemLimo can change the rates and any of the services, charges, costs, fees, and expenses at any time without prior notice.
Itemized Invoices
Corporate clients with established corporate accounts, Itemized invoices will be sent regularly as “Due upon receipt” at the end of each month.
Individual accounts and personal profiles, Itemized invoices are sent only when requested.
Point To Point Fare
Point-to-point service is calculated based on mileage and zones. This service is not for a set period of time, just the time needed to travel from point A to point B. if you need a vehicle for “X” hour(s) please reserve the hourly service.
Corporate accounts that meet the minimum usage requirements might be eligible for special discounts depending on volume. Check with an account sales representative for special pricing.
Hourly Rates
Packages of Vehicles charged hourly. Certain hourly minimums and zones restrictions apply.
Hourly services provided have a 3-hour minimum outside Manhattan. Weekends and holidays may have a longer minimum hourly requirement, please call or email us to confirm. The hourly charge is calculated based on the time vehicle is scheduled to pick up in the NYC 5 boroughs to when the vehicle drops off in the 5 boroughs. (If your pickup or drop off destination is outside of New York City you may incur a travel time charge).
Nationwide trips: the clock will begin and end when the vehicle leaves/returns to the garage.
Prices vary by date and vehicle availability. For seasonal events such as graduations and weddings, be sure to reserve early.
Waiting Time
MeemLimo provides 60 minutes for domestic flights and 60 minutes for International flights based on the reported flight arrival time for airport pickups only.
A 15 minute grace period is granted for all other pick-ups. After the grace period ends the charges will accrue from the original pick up time. Waiting time will be charged at 1-minute increments (at the rates listed below) after the grace period.
MeemLimo monitors all commercial domestic and international flights one hour before the driver is dispatched, billing starts after grace period allowed from the official time the flight touches down. We are unable to monitor private flights. If you are flying on a private flight please notify us if there are any delays of changes to your itinerary.
Train station: train schedules can’t be monitored accurately, Therefore, billing begins at the scheduled pick-up time.
Wait time rates
- Sedan: $ / minute
- SUVs: and Sprinter vans $ / minute
- Mercedes S-Class: $ / minute
Stops
Price per stop varies based on distance and location, please call us to request pricing. Courtesy stops, such as briefly leaving the vehicle to pick up coffee, a newspaper or to mail a letter, do not incur extra charges. However, if longer stops or multiple stops are made you will be billed stop charges. Picking up additional passengers will also incur stop charges.
Tolls
All round trip tolls are billed to the customer depending on the route chosen. MeemLimo will charge for all round-trip tolls to and from the designated destination. MeemLimo only collects the tolls, We do not charge them.
Meet & Greet
Meet and Greet Airport Service is offered at an additional charge. parking and waiting time charges (if incurred) will be billed to your account or credit card. The driver will be instructed to meet the passenger by the baggage claim or the exit of customs with a sign that has his or her last name on it, the driver will then escort the passenger to the designated vehicle location (Assisting with the luggage). This package comes with a complimentary 60 minutes free for domestic flights and 60 minutes free for international flights from the arrival time.
Luggage
MeemLimo is not responsible for damage to luggage or the contents of the luggage.
Parking
All parking fees and other airport regulatory fees are additional (usually $10.00-$20.50 depending on time). We do not charge them, these fees go directly to the airport parking lots.
Gratuity
A Tip (gratuity) is added to every trip, there is no need to tip anything additional to the drivers unless you would like to.
Baby Seats
MeemLimo recommends that parents get their own baby seats however we can provide one for an additional $25 per seat (please mention that you will need a baby seat when you place your reservation).
Holidays Surcharges
A holiday and Severe Weather surcharge may be applied to trips occurring on national/religious holidays or days with inclement weather.
Service Error
In the event of a vehicle breakdown or service Error, MeemLimo will make every attempt to provide a replacement vehicle (may be through a 3rd party affiliate) that is equivalent to the original reservation. MeemLimo cannot be held liable for missed reservations/appointments due to a service error.
