How can I make a reservation with MeemLimo & Car Service?

You can reserve Online on our secure website: www.meemlimo.com

By Phone: Dispatchers available 24/7, simply call us at 1-844-682-MEEM(6336)

By Email: Info@Meemlimo.com.

Does MeemLimo provide worldwide services?

Yes, we provide transportation services worldwide, on some of these international locations we require a 24-hour notice for reservations.

What are Meem Limo’s cancellation policies?

Cancellation Policy

Cancellation fee is based on the pick-up location and the time the reservation is canceled:

Pick up location is: Must cancel the reservation prior to:
SEDAN & SUV
Anywhere in Manhattan
AT LEAST 3 Hours before the scheduled pick-up time.
SEDAN & SUV

Outer Boroughs Of NYC

AT LEAST 4 Hours before the scheduled pick-up time.
SEDAN & SUV
Anywhere in the United States
AT LEAST 6 Hours before the scheduled pick-up time.
SEDAN & SUV
Outside the USA
AT LEAST 24 Hours before the scheduled pick-up time.
Stretch Limousines, Shuttle Vans, Limo Vans*
NYC and Outer Boroughs
NO CHARGE if canceled WITHIN 24 HOURS of placing the reservation. 25% CANCELLATION FEE after the 24-hour grace period. Full Charge if canceled less than 24 hours before the scheduled pick-up time.
Stretch Limousines, Shuttle Vans, Limo Vans
TO/FROM NYC AIRPORTS
NO CHARGE if canceled at LEAST 3 hours before the scheduled pickup time. NO CHARGE IF ARRIVING FLIGHT IS CANCELLED BY AIRLINE. We monitor arriving flights; we do not monitor DEPARTING flight.
All Specialty Vehicles (Buses, Antiques, etc.)* NO CHARGE if canceled WITHIN 24 HOURS of placing the reservation. 25% CANCELLATION FEE after the 24-hour grace period. Full Charge if canceled less than 72 hours before the scheduled pick-up time.

Cancellations that occur at less than these time frames will result in a charge of the full fare plus any applicable tolls.

*For special events (weddings, proms, graduations, any special events, etc.), the cancellation fee is 25% if canceled after booking, and 100% if canceled less than 1 week before the event date. Any change to a reservation that occurs at less than the time frames or other stipulations set forth above will be deemed to be a cancellation of the original reservation and will result in the imposition of the applicable cancellation or modification fees.

The cancellation and other fees set forth above also apply in the event the passenger is not available for his/her scheduled pick-up (no-show).

How can I get a receipt?

All receipts are sent by email.

Can I book a vehicle for someone else and pay using my card?

Yes.

What credit cards do you accept?

We accept Visa, MasterCard, American Express, Discover, JCB, and Diners Club.

Does MeemLimo & Car Service accept cash payments?

You may pay cash at the office location. If you would like to pay the chauffeur in cash, you would need to advise the office when making the reservation and provide a credit card for a hold until payment is made to the chauffeur on the day of service. A credit/debit card is required to make a reservation. Monthly or bi-weekly billing accounts are also available.

Can the MeemLimo driver accept checks?

No.

Do you supply car seats for children?

Yes, we provide car seats, subject to availability. Please let us know when you are booking that a child will be traveling. There is a charge for each requested car seat because the driver must travel to our office to pick up the car seat before heading to the pick-up location. It is recommended to make reservations for child seats at least 24 hours prior to pick-up time.

According to the NYC Taxi & Limosuine Commission, car seats are not mandatory. If it makes you feel more secure, you can request for a child seat.

I have more than three large or oversized pieces of luggage; can I put my large or oversized luggage inside the car?

No, the luggage will damage the interior of the vehicles. Per company policy, if you are traveling with more than three large or oversized pieces of luggage, we recommend that you book a Stretch Limousine, SUV, and/or a passenger van. We have a large selection of vehicles; please call us for our recommendations.

Will I be charged if my flight is delayed?

No, if your flight is delayed and the updated information is posted on the airline’s website then you will not be charged. If your flight lands on time but is delayed on the runway, you will be granted 30 minutes waiting time on domestic flights and 45 minutes waiting time on international flights.

If your flight lands on time, but you are unable to meet the driver within 30 minutes domestic /45 minutes international, after that time has passed, then waiting charges will begin.

Do you provide meet and greet service by the airport?

Yes, this service must be requested when making a reservation.

I lost an item in one of your vehicles, how can I get it back?

Please check to make sure you have all of your personal belonging with you before you exit the vehicle. If you do discover that you have lost or forgotten an item , please call our office. if the chauffeur finds the item, you can pick it up or we can drop it off at the location of your choice for a charge. We are NOT responsible for ANY lost or misplaced belongings.

What information do I need to make a reservation with Meem Limousines?

Please provide us with the passenger(s) name(s), as well as how many passengers there will be, the pick-up and drop-off locations, your contact information, flight informations (if any), and form of payment. If there are any special travel needs, a child seat, or accommodations for animals.

Are MeemLimo chauffeurs and vehicles available on an hourly-hire basis?

Yes, we do provide hourly-hire services. Please email or call us for hourly rates and our minimum requirements in other cities outside the immediate New York City area.

Once the chauffeur has picked me up, can I change the details of my trip?

Yes, but if you want to change any essential information about your route including your final destination, please call us and we’ll handle the details. Our experienced staff must keep accurate records to best serve you in making your trip a comfortable and safe experience.

Is tip included in the fare?

Yes, when booking your ride you select how much gratuity (tip) is included in the total fare of every trip. You are not responsible for giving the driver an additional tip when exiting, the driver has already been taken care of.

When booking an airport pickup, what time should I make the car reservation for?

For ALL airport arrivals, the scheduled pick-up time should be made for the time the flight is scheduled to land. If you would like to be picked up at a specific time, then you should reserve for that specific time and we will send the car for the time you choose (we still need the flight information even if you choose to be picked up at a different time than the flight landing time).

When will you charge my credit card?

We take an authorization on the card to guarantee fund availability 24 to 48 hours prior to your trip; it will show as a “Pending transaction” on your credit card statement when viewed online. The authorization amount is usually higher than the expected charges in the event you decide to make additional stops or if you unexpectedly change your destination. We will then charge the correct amount to your card after your trip is completed. For all Stretch Limousine and Specialty vehicles, a deposit will be charged when making a reservation.

Does MeemLimo & Car Service accept personal checks or business check payments?

Yes, checks are only accepted if you have an account with MeemLimo to pay monthly invoices.

If we have a special occasion, can you put champagne or other beverages in the car?

Yes, we would be happy to help you celebrate your special occasion. Champagne and other beverages are available for an additional charge, subject to availability. This is only available for Stretch Limousines.

Do you permit smoking in your vehicles?

No, the Taxi and Limousine Commission of New York prohibits smoking in all TLC licensed vehicles.

Do you allow pets in your vehicles?

Yes, we allow pets. Please note that company policy states that pets must be in a secure pet carrier at all times. We must be notified when making a reservation that a pet will be traveling in the vehicle.

What should I do once I land at the airport?

Call once you collect your luggage at the baggage claim area. If you arrived on a domestic flight and you added meet and greet to your trip when you reserved, your driver will be waiting in the baggage claim area. If you are arriving from an international flight and you reserved a Meet & Greet service, the driver will be waiting at the exit of customs with a Welcome Sign. For all curbside pickups please call us upon collecting your luggage and make your way to the passenger pickup area. If for any reason you can not locate your driver please call us at

What is Meet and Greet?

Meet & Greet is when the driver parks the car and meets you inside the airport with a sign, and assists you with your luggage to the vehicle. For international flights driver will meet & greet at the exit of customs, for domestic flights the driver will meet & greet at the baggage claim.

Will you call the passenger when the car is onsite or at the location?

Yes, we will contact you/the passenger, But It is up to you / the passenger to be ready to board the vehicle at the scheduled time to avoid waiting charges. Please provide us with at least two phone numbers, so we can reach you and call us back immediately if you have any difficulty locating your chauffer and car/limo.